Your eligible deposits with Methodist Chapel Aid Ltd are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the £85,000 limit are unlikely to be covered.
You can contact us by telephone on:
|You can contact us by email at: info[AT]mcafundingforchurches[DOT]co[DOT]uk||
You can write to us at:
1 Telford Terrace Albemarle Road York YO241DQ
We will do everything we possibly can to handle your complaint and resolve the matter if we can. We will write to you within five working days of receiving your initial complaint to tell you what we have done to resolve the problem or to let you know when you can expect a full response. We will also let you know the name and contact details of the person dealing with your case.
If we have not issued our final response within eight weeks from the date you first raised your complaint, or if you are dissatisfied with our response, you can ask the Financial Ombudsman Service (FOS) for an independent review if you are deemed eligible to do so – see below for eligibility guidelines. You must do this within 6 months of the date of the final response letter.
Please include your name, address, contact phone number and account number (if relevant) with any correspondence.
The Financial Ombudsman Service will only consider your complaint once you have tried to resolve the issue with us, so please contact us first and we will do all we can to help.
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0300 123 9123 or 0800 023 4567
Fax: 0207 964 1001.